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Certified Medical Assistant

Position Description



Naval Branch Health Clinic Mayport is one of Naval Hospital Jacksonville’s six health care facilities. Their Medical Home Port care teams (Gray, Orange and Pink Teams) are focused on meeting all of their patient’s health care needs—preventive, routine and urgent. NBHC Mayport is committed to operational readiness, outstanding customer service, and always delivering world-class health care.


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Essential Functions and Job Responsibilities:


Contractor personnel shall perform a full range of duties consistent with their labor category, education, training, experience, clinical privileges (as applicable), and assigned position. General duties that apply to all personnel or across certain labor categories are given below.  Duties that apply to all contractor personnel are as follows:


  • Maintain a level of productivity comparable with that of other individuals performing similar services. 

  • Participate in peer review and performance improvement activities.

  • Practice aseptic techniques as necessary.  Comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes, and the use of universal precautions to prevent the spread of infection. 

  • Function with an awareness and application of safety procedures.

  • Perform efficiently in emergency patient situations following established protocols, remaining calm, informing appropriate persons, and documenting events.  Anticipate potential problems/emergencies and make appropriate interventions.  Notify supervisor, director, or other designated person regarding problems that the HCW is unable to manage.

  • Apply an awareness of legal issues in all aspects of patient care and strive to manage situations in a reduced risk manner.

  • Participate in the implementation of the Family Advocacy Program as directed.  Participation shall include, but not be limited to, appropriate medical examination, documentation, and reporting.

  • Exercise awareness and sensitivity to patient/significant others' rights, as identified within the MTF.

  • Maintain an awareness of responsibility and accountability for own professional practice.

  • Participate in continuing education to meet own professional growth.

  • Attend and/or comply with all annual training classes required by the Command, to include but not limited to online annual training provided by the MTF: disaster training, infection control, Sexual Harassment, Bloodborne Pathogens, Fire and Safety, Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE), and all other required training.

  • Actively participate in the command’s Performance Improvement Program.  Participate in meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.

  • Participate in the provision of in-service training to clinic staff members.  Provide training and/or direction as applicable to supporting government employe­es (e.g., hospital corpsmen, students, etc.).

  • Attend and participate in various meetings as directed.

  • Perform timely, accurate, and concise documentation of patient care.

  • Operate and manipulate automated systems such as CHCS, AHLTA, ADS, Essentris, MHS Genesis and Clinical Information System (CIS), participate in clinical staff Performance Improvement (PI) and Risk Management (RM) functions, as prescribed by the Commander. Maintain DOD email account as directed. The HCW shall be responsive to all email and voicemail communications.

  • Exercise appropriate delegation of tasks and duties in the direction and coordination of health care team members, patient care, and clinic activities.

  • Maintain documentation of all treatment provided in accordance with clinic directives, and prepare such records and reports as may be required. All records and reports must be legible. Abbreviations must be only those listed in local instructions.


Specific Duties. The HCW shall provide services within the scope of their competencies, the applicable duties provided in the basic contract, and the following:  

  • Obtain patient's medical record following appropriate procedures.

  • Assist the provider as needed during exams.

  • Transport patients to other clinical areas as needed.

  • Check each chart for the provider's signature, stamp, and each patient's diagnosis prior to returning the chart to Health Records.

  • After a physician has verified the medicine and dosage, the HCW shall administer medication to patients.

  • Obtain lab and x-ray results.

  • Answer telephone and transcribe accurate messages.

  • Ensure that any broken or unsafe equipment is removed from the clinic in a timely manner and notify appropriate personnel.

  • Assist with patient flow and give direct patient care as directed.

  • Operate the following medical equipment, as directed, such as Automatic Blood Pressure Monitor, Hand Held Nebulizer, EKG Machine (twelve (12) lead), Electronic Thermometer, IV infusion pump (Set-up only), Tynpanometer.

  • Successfully complete the MTF provided in-services in IV placement, blood and blood administration, and immunization administration prior to assignment of duties.

  • Collect and prepare laboratory specimens, perform basic laboratory tests, draw blood, and start IVs.

  • Prepare patients for X-ray.

  • Instruct patients about medications; prepare and administer medications as directed by physician and MTF guidelines.

  • Notify patients regarding labs and other tests as directed.

  • Participate in inventory procedures as directed.

  • Coordinate with other departments and clinic staffs to provide complete care to patients.

  • Customer Service Accountability – Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions.  A copy of the instruction will be made available upon request or at the time of commencement of services.


Minimum Qualifications:

  • Degree: Certificate.

  • Education: Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) of the American Medical Technologists or a formal medical services training program of the United States Armed Forces.

  • Certification: Possess certification as a medical assistant by the American Association of Medical Assistants OR registration by the American Medical Technologists OR the American Registry of Medical Assistant OR National Center for Competency Testing.

  • Experience: Possess a minimum of one-year full-time experience in the last three years as a CMA in an outpatient family practice or primary care setting.

  • Citizenship:

    • U.S. citizenship.

  • Credentialing:

    • Ability to pass background check and drug screen.

    • Current physical and immunizations.


Preferred Qualifications:  

  • Previous experience working with the military population.


Work Location/Hours & Physical Requirements:

  • Physical Requirements: The environment is fast-paced and multifaceted, with conditions and duties that can change quickly throughout a shift.

  • Shifts: Services shall be provided Monday through Friday between the hours of 0700 and 1700 and Saturday and holidays between the hours of 0730 and 1230.  Shifts are generally scheduled for an 8.5 or 9-hour period, including an uncompensated 30 to 60 minute meal break, respectively.  All shifts may be rotated with other CMAs. It is anticipated that each HCW shall provide services every other Saturday and work no more than 5 federal holidays. In no instance will a HCW provide services in excess of 80 hours per two-week period. 

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